Remote-control support from day one
Knox Remote Support comes alongside Knox Manage: IT sees and controls an employee's Android phone or tablet live, sends files and records the session. No separate remote-support tool needed.
DetailsOfficial Samsung Knox Reseller
Knox Suite Essentials licence: manage and remotely support company phones in one plan
The Samsung Knox Suite – Essentials Plan gives you cloud device management, screen-sharing remote support and automatic enrolment of Galaxy devices with a single licence key. Built for small and mid-sized companies that don't have IT staff at every site.
Android, iOS, Windows, macOS and ChromeOS devices in one console – the deepest control and automatic enrolment on Samsung Galaxy devices.
Our specialists help with choosing the licence, setting it up and running it.
What do you get with the Essentials licence?
The Knox Suite – Essentials Plan bundles four Samsung Knox services under a single licence key:
Knox Manage – cloud device management: settings, apps, policies, kiosk mode, locking and wiping lost devices – all from one web console.
Knox Remote Support – screen sharing and remote control of Android devices, launched from the console.
Knox Mobile Enrollment – Galaxy devices bought through the reseller are brought under management automatically when first switched on (standard settings).
Knox Platform for Enterprise – Galaxy-specific security and management policies that go beyond the Android Enterprise baseline.
One licence key, per device. The plan can later be upgraded from Essentials to Enterprise, keeping your settings and enrolled devices.
What's not included? →Six things you can do with the Essentials licence from day one
Galaxy devices ready to work out of the box
Galaxy devices bought through the reseller enrol themselves on first boot and receive the company settings. Nobody has to set them up one by one.
DetailsRules by time and place
Different policies apply during and outside working hours, on the company Wi-Fi, on SIM change or roaming, or inside a defined area. Switching is automatic.
DetailsDevices locked to the task
Single- or multi-app kiosk with your own logo and background, built in the console. Users only reach the apps you choose.
DetailsiPhones and laptops in the same place
Alongside Galaxy and other Android devices, iOS/iPadOS, macOS, Windows and ChromeOS devices sit in the same console. The deepest control is on Galaxy.
DetailsTry first, upgrade without losing data
Knox Suite can be trialled free of charge. If you later need firmware control or fleet diagnostics, the Essentials licence can be upgraded to Enterprise – your settings stay.
DetailsReferences
Knox Remote Support
Screen sharing and remote control from the console
The Essentials licence includes Knox Remote Support, launched from the Knox Manage console. IT can see the screen of a user's Android device live, take over control, capture screenshots and recordings, and send files.
Roles define who may start a session and whether they can only watch (“View only”) or also operate the device. On Samsung Galaxy devices a session can start according to the configured permissions; on non-Samsung Android devices the user has to approve it.
That way most phone problems are solved without a site visit or “please send the device in”.
Everyday examples
- „An app is stuck on a tablet in a regional shop – central IT restarts it remotely.”
- „A new starter can't find the company email settings – IT shows them on their own screen.”
- „The navigation app has vanished from a courier's phone – it is reinstalled remotely.”
Good to know: Screen sharing and remote control are available for Android devices, not for iOS.
Knox Mobile Enrollment
Automatic enrolment for Galaxy devices
Galaxy devices bought through an authorised reseller are uploaded to the Knox system by the reseller. On first boot the device automatically comes under Knox Manage and downloads the company profile, settings and apps.
IT doesn't have to handle every device, and employees receive a phone that is ready for work. The same process runs for new purchases, replacements and new starters.
The Essentials Plan includes the standard settings of Knox Mobile Enrollment.
Everyday examples
- „Thirty new phones arrive at a new site – each one comes under company management straight out of the box.”
- „Replacing a broken device: the new Galaxy gets the same profile without IT touching it.”
- „An employee switches the device on at home and it sets itself up.”
Good to know: Only for Samsung Galaxy devices purchased through the authorised reseller channel. Enforcing enrolment by locking the device (Advanced settings) is part of the Enterprise Plan, not Essentials.
Knox Manage
Event-based policies
In Knox Manage, rules can be tied to events: day and time, a specific app running, a Wi-Fi network (SSID), SIM change, roaming or a geographic area (geofence).
Different restrictions apply during and outside working hours, on and off site, and the switch happens without manual intervention.
So a policy isn't “set once and forgotten” – it adapts to how the device is actually being used.
Everyday examples
- „Outside working hours personal browsing is available on the company phone; during working hours only work apps.”
- „Inside the warehouse the camera is disabled automatically.”
- „On a SIM change a stricter policy kicks in immediately and IT gets an alert.”
Good to know: Day and time rules also work on iOS; SIM change and geofence events are available on Android devices.
Knox Manage
Task-locked devices in kiosk mode
With the Knox Manage kiosk wizard you build a single- or multi-app kiosk in the console: your own logo and background, folders, selected apps – everything else is out of reach.
There's no need to develop or buy a separate kiosk launcher.
Kiosk mode is most complete on Android; on iOS/iPadOS it is available as app lock, and on Windows and ChromeOS through their own equivalents.
Everyday examples
- „A customer tablet in a shop that only runs the catalogue app.”
- „A driver phone that only offers the job app, navigation and calls.”
- „A reception tablet with a visitor check-in app and no way out.”
Knox Manage
A mixed device fleet in one console
With the Essentials licence, Knox Manage handles Android, iOS/iPadOS, macOS, Windows, ChromeOS and Wear OS devices from one cloud console: app distribution (Managed Google Play, App Store, in-house apps), device commands, policies, locking and suspending lost devices, wiping the whole device or only the work profile, and viewing the last known location.
Windows and ChromeOS devices use the same licence.
The deepest, Galaxy-specific control comes from Knox Platform for Enterprise policies, which are also part of the plan.
Everyday examples
- „Ten Galaxy phones, five iPhones and three Windows laptops – one inventory, one console.”
- „A lost phone: lock it, then wipe only the company work profile; personal photos stay untouched.”
- „A new company app pushed to every Android device in one click.”
Good to know: Available commands and policies differ by platform; non-Android devices are managed in the original Knox Manage console.
Knox Suite
Trial licence and upgrade path
The Samsung Knox Suite trial licence is free for 3 months on up to 30 devices. The trial includes the full Enterprise Plan, so every Essentials component can be tested on real devices.
After purchase, the trial settings and enrolled devices are kept. If you later need firmware version control (Knox E-FOTA) or fleet diagnostics (Knox Asset Intelligence), the Essentials licence can be swapped for an Enterprise Plan licence without losing data.
We help you request the trial and choose the right plan.
Everyday examples
- „A three-month trial on thirty devices, then a live Essentials licence – in the same tenant.”
- „A year later the fleet grows and an in-house app arrives: switch to Enterprise, settings stay.”
What's not included?
No surprises: the services below belong to the Knox Suite – Enterprise Plan and are not part of the Essentials licence. If you need them, Essentials can be upgraded to Enterprise at any time.
Knox E-FOTA – firmware and Android version control, scheduled updates on Galaxy devices.
Knox Asset Intelligence – fleet diagnostics: battery, apps, network, security patch level.
Knox Mobile Enrollment – Advanced settings – enforcing enrolment by locking the device.
Knox Capture and Knox Authentication Manager – barcode scanning and biometric sign-in on shared devices.
Knox Configure (pre-configuring and branding devices at first boot) is a separately licensed product and not part of the Knox Suite plans.
Not sure which plan you need? Let's talk.
How the rollout starts
- 1
Consultation and quote
We review device count, platforms and use cases, then send a licence quote for the Essentials Plan.
- 2
Licence key and console
Activating the Knox Suite licence key, setting up the Knox Manage console, admins and roles.
- 3
Enrolling devices
Automatic enrolment of Galaxy devices with Knox Mobile Enrollment; other devices are registered according to their platform.
- 4
Policies and support
Apps, restrictions, kiosk and event-based rules go live; remote support is available from the console straight away.
Our specialists help you at every step.
Frequently asked questions
How it's used in practice
All posts →
When is Essentials enough? A decision guide to choosing a Knox Suite plan for SMEs
Checklist questions and a simple decision table to decide whether the Essentials Plan is enough or you need Enterprise right away.
Read more →
Uniform phone settings in a mid-sized fleet: a first rollout with a Knox Suite Essentials licence
From hundreds of differently configured phones to one uniform fleet: what does the BHS Trans case teach about a first rollout?
Read more →
Locking down and remotely managing in-store tablets: lessons from the Tchibo case for SMEs
Customer and staff tablets in a shop: how lock-down, restriction and remote management are built from the components of the Essentials licence.
Read more →
Standardised restrictions for driver phones in a large fleet: what Knox Suite Essentials brings to the task
What can a smaller fleet learn from a large hauler's driver-phone restrictions – and which Essentials components map to each task?
Read more →Request a licence quote for the Knox Suite Essentials plan
Get in touch: our specialists help you choose the right licence, set it up and run it.
For a quote, the number and type of devices is enough (Galaxy, other Android, iPhone, laptop) – we'll discuss the rest.
UBIK365 Kft. – Samsung Knox reseller, Budapest.